{"id":"c22","title":"Calm, accurate support reply","category":"support","type":"generate","technique":"checklist","kind":"curated","tags":["accurate","calm","checklist","generate","reply","support"],"about":"Write a reply to the customer message below. Rules: acknowledge the problem in one sentence; give the next step or fix; say when they will hear back;...","url":"https://jackgross-five.vercel.app/prompt-index/p/c22.json","model_format":"generic","tier":"A","text":"Write a reply to the customer message below.\nRules: acknowledge the problem in one sentence; give the next step or fix; say when they will hear back; promise nothing outside the policy text; no blame, no jargon; under 120 words.\nCheck each rule before answering and fix failures.\n\nPOLICY:\n[PASTE]\n\nCUSTOMER MESSAGE:\n[PASTE]","web":"https://jackgross-five.vercel.app/prompts#p=c22"}